All Karat Designs Fine Jewelry styles are meticulously handcrafted to order. Since each piece is made-to-order, we kindly request that you allow 7-14 business days (excluding weekends) before we ship your order. If you have a specific deadline or require expedited shipping, we may be able to accommodate your request. Please reach out to us via email at email@example.com to discuss your needs.
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days (domestic) and 7-14 business days (international).
- Expedited Shipping: Faster delivery options are available upon request. Additional fees may apply.
We gladly accept returns within the following guidelines:
1. Contact us within 5 days of receiving your order.
2. Ship the items back to us within 14 days of delivery.
To initiate a return, please email us at firstname.lastname@example.org to request a return authorization. Please note that no refund will be granted without prior return authorization.
Returns initiated after the 14-day period are eligible for store credit only, which can be used within 30 days of the delivery date.
For your protection, we recommend the following when making a return:
- Pack your returns in the original box.
- Use an insured and trackable courier service for the return shipment.
- Retain your shipping receipt for tracking purposes.
Karat Designs is not responsible for items that are damaged or lost in transit. Be sure to include a note inside the package with your name and order number. Please note that we cannot refund shipping charges for return items.
Once we receive and inspect your returned item(s), we will send you an email notification confirming receipt of your return and the issuance of your refund. Please allow 1-3 business days for this process.
Items Not Eligible for Return
The following items cannot be returned unless they arrive damaged or defective:
- Custom or personalized orders
- Eternity Bands made to order
- Items on Sale
- Items Purchased During a Sales Event
Conditions of Return
Buyers are responsible for covering the return shipping costs. The items must be shipped back in their original condition and packaging to be eligible for a refund or exchange.
You may request a cancellation within 24 hours of making a purchase. Address changes can be accommodated at any time before your order has shipped. To make a cancellation or address change request, please contact us directly at email@example.com with your order number in the subject line.
Thank you for choosing Karat Designs Fine Jewelry. We appreciate your business and look forward to serving you with exceptional jewelry and customer service. If you have any further questions or need assistance, please do not hesitate to reach out to us via email at firstname.lastname@example.org